Warranty Terms - ERGOBOND Home

Limited Warranty

ERGOBOND Home Limited Warranty Terms

Subject to the limitations set forth below. ERGOBOND Home warrants to the original purchaser all product in this price list to be free from defects in material and workmanship for a ten-year period from the date of shipment. This warranty applies to all products sold by ERGOBOND Home and authorized reseller and distributors. ERGOBOND Home will provide with respective parts replacement and replacement instruction services. Replacement of the defective merchandise might will be at ERGOBOND Home option, free of charge.

This covers original purchases delivered within United States and Canada.

Warranty Years:

5 years: All Seating Products
2 years: All Desk Products

Warranty does not apply to product failure or loss resulting from:

Normal wear or tear
Failure to apply, install or maintain products according to published ERGOBOND Home guidelines and instructions
Misuse, accidents or abuse
Exceeding weight limits for all desks, chairs and stools.
Substitution, modification or alteration to the original product.
The replacement of any unauthorized non-ERGOBOND Home components as a replacement to original ERGOBOND Home components; such replacement includes but are not limited to table surfaces, supports, legs, motors,
gas springs, buttons, panels and other essential parts of the
original product.

Warranty does not cover:

Products sold by unauthorized resellers or distributors.
Products used for rental purposes.
Products which were not installed, used or maintained under industry standards.
Products damaged during shipping not managed directly by ERGOBOND Home.
Products considered consumables such as batteries, bulbs, gas springs and other parts unless mentioned in the warranty terms.
Variations in surface materials resulted by differences in original woods, material, weather or usage.
Some accessories or series have their independent warranty terms and are excluded from this term.

Warranty Provides:

‘Defect’ means inadequacy in the material or workmanship of the product which:

Existed at the time the product was delivered by ERGOBOND Home or by ERGOBOND Home authorized reseller
The product is a new product in its original packaging
It causes inability to use, perform the ordinary use due to material or workmanship failure

‘Normal Use’ is defined as eight (8) hour days, five (5) days per week) throughout the applicable warranty period and not exceeding the weight limit stated.

The following immediate remedies are offered for defective products or parts:

The following remedies are only offered for products sold by ERGOBOND Home or an authorized reseller and the products parts/ entity is still under warranty periods.

Customer Service Call: +1 800-230-9925 ‬from Monday to Friday 10am – 5pm
Free parts replacements with the shipping covered.
Clear part replacement instructions.
Product replacement when necessary at ERGOBOND Home’s option free of charges.

WARRANTY IS THE SOLE REMEDY OFFERED FOR PRODUCT DEFECT UNLESS OTHERWISE STATED OR OFFERED BY RESELLER. THE LIMITED WARRANTY IS NON-TRANSFERABLE AND ONLY VALID FOR ORIGINAL PURCHASER

Claim Placement

All warranty claims must be made in writing by the original purchaser. A customer service call is also available.

Owner might be required to provide original invoice or any other evidence to establish that the claim is within the warranty period and that it was originally purchased thru ERGOBOND Home or an authorized reseller.

It is expressly understood and agreed that the buyer’s sole and exclusive remedy for any and all losses or damages resulting from nonconforming goods, or from any other cause, shall be repair or replacement of defective parts, and that ERGOBOND Home shall not be liable for damages or injury to persons or property, nor for replacement of the entire commercial unit, if repair or replacement of defective parts can reasonably render the unit conforming.

For more information please visit:

https://home.ergobond.com/warranties

All other warranties, expressed or implied, are excluded.

ERGOBOND Home shall not be liable for incidental or consequential damages of any sort.